Customer Service Agent

Dekoruma
Full Time
Jakarta
Posted: 2023-03-13
Daftar Lowongan
Deskripsi Lowongan
Handle complaints or questions via call/email/whatsapp/ social media with excellent communications

Handle refund, return, and exchange items

Identify customer needs and help customer to finds products as customer needs

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Record daily reports
Able to operate multi-application at the same time

Having a good computer skill, at least operate Ms. Office

Excellent communication skills

Handling customer queries through live chat and product discussions

Willing to work in shifts

Resolving customer issues quickly and efficiently

Familiar with CRM

Willing to start working immediately

SKILLS

Customer Service oriented

Fast response and high initiative

Excellent communication skills

Problem Sensitivity
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