Customer Success Associate

Perusahaan SimpliDOTS di Deli Serdang

Job Description

We are looking for a technically savvy Customer Success Associate who possesses a strong drive for results. You will aid in the companys customer retention by ensuring that customers are satisfied with the products and services they are receiving. Duties for the Customer Success Associate will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Responsibilities Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Develop and manage client portfolios Sustain business growth and profitability by maximizing value Analyze customer data to improve customer experience Hold product demonstrations for customers Hold training for customers Improve onboarding processes Evaluate and improve tutorials and other communication infrastructure Mediate between clients and the organization Handle and resolve customer requests and complaints Minimize customer churn Aid in product design and product development Minimum 1 year of experience as a Customer Success Associate Highly organized and able to multi-task Self-driven and proactive nature Excellent communication and interpersonal skills Demonstrate leadership qualities High computer literacy and ability to learn new software Knowledge of customer success processes Experience in document creation Patient and active listener Passion for service "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang." "Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."

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Jenis Pekerjaan
Full Time
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