Field Service Engineer

Full Time
Posted: 2023-02-07
Deskripsi Lowongan
Application Deadline:
Location: Jakarta, ID, 13650
Contract Type: Full-Time
Working Hours: 40
Employment Type: Regular

Field Service Engineer, Jakarta Indonesia, Onsite

What is the job about?

The Field Service Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. You are responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP (Authorized Service Partners) to address customer requests in an efficient and professional manner

Your main responsibilities:

  • Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service
  • Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems
  • Assists your manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required
  • Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS Failure Analysis System etc.;)
  • Assists in project execution – installation support, commissioning etc.
  • Carry out the agreed maintenance services and SLA (Service Level Agreement) for service agreements
  • Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads
  • Makes a risk assessment for every task and reports matters related to Safety, Health, and Environment
  • Registers the identified product quality issues in the systems
  • Prepares inputs for quoting out-of-warranty repairs
  • Collects installed base information
  • Continues learning and development to build up hands-on service capability
  • Masters the use of service tools and equipment
  • Lives in Grundfos’s core values, takes responsibility for own actions, and takes care of colleagues, partners, and customers

Your background:

We imagine that you have:

  • Technical education background of Mechanical/Physics engineering / Mechatronics / Robotics
  • 2 years of work experience in the industry or comparable environment Experience with Diesel Engine System
  • Experience with Fire pump System
  • Experience with Pump Technology
  • Good to have SAP experience
  • Ability to participate in work with processes or projects within the service environment
  • Mechanical/Physic /Thermodynamic or Combustion Engine knowledge
  • Sense of Work Safety
  • Business understanding and applying sales mindset and
  • Digital Literacy

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to enable discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

  • If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
  • On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
  • Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
  • Access to the modern Grundfos Academy to pursue further both personal and professional development
  • Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If you have questions or would like to know more about this position, please contact Recruiter at [email protected]

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they like working at Grundfos, check out Meet our people

We look forward to hearing from you.

About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.


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