IT Helpdesk Engineer

Full Time
Posted: 2023-03-14
Deskripsi Lowongan
Jakarta Engineering Entry Level

IT Helpdesk Engineer is the backbone of our business. You will help to develop a competitive advantage by defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees by providing responsive helpdesk service, stable networks, and reliable IT systems.

Job Description
  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports
Job Requirements
  • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
  • 1-3 years of relevant experience operating in a similar role
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
  • Competent at documenting standard operating procedures and knowledge articles
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills

Would be Great, If:

  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Professional Qualification - Microsoft Certified/CCNA
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points


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