We would like to invite you, to join us as Hyatt Regency Bali colleagues, in our journey to provide our guests with immersive Sanur village experiences. Our values – Empathy, Integrity, Respect, Inclusion, Experimental, and Wellbeing – are our guiding principles and shaped our culture as Hyatt colleagues.
CORE WORK ACTIVITIES
Managing Beverage Operations
Ensures compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up and hands-on management.
Implements agreed upon beverage policy and procedures throughout the property.
Manages in compliance with all applicable beverage and liquor laws.
Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
Monitors adherence to all liquor control policies and procedures.
Attends pre- and post-convention meetings as needed to understand group needs.
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Manages to achieve or exceed budgeted goals.
Ensures compliance with all beverage policies, standards and procedures.
Maintains food handling and sanitation standards.
Manages inventories according to budget and business levels.
Assists with developing menus and promotions as necessary.
Leading Beverage Team
Create, mix, and serve drinks
Trains staff on liquor control policies and procedures.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensures employees understand expectations and parameters.
Communicates critical information to the beverage staff regarding each event.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Interacts with guests to obtain feedback on product quality and service levels.
Responds effectively to guest problems and complaints.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Provides feedback to individuals in an effort to improve service performance.
Reviews comment cards and guest satisfaction results with employees.
This position is only open for Indonesian
Ideally, with a degree or diploma in Hospitality or F&B related field.
Having 2 years experience as Mixologist in a luxurious hotel.
Experience in implementing new Beverage concepts.
Great knowledge about kind of beverages including wines
Customer Service oriented style with professional presentation skills.
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