Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe.
“To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travelers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La’s special kind of hospitality. Hospitality from the heart.”
A refined oasis of quietude right in the heart of the city, Shangri-La Hotel, Surabaya presents a traditional sense of luxury with timeless Javanese style and warm Indonesian hospitality. Featuring 380 elegant guest rooms and suites, many with stunning panoramic views, the hotel presents a sophisticated ambience in its unique contemporary yet culturally relevant room décor as well as in the exquisite dining venues. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.
We are looking for a Reservation Associate to join our team!
As a Reservation Associate, we rely on you to:
Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities
Assist to maintain detailed, effective & accurate booking processes and follow through guest bookings
Deliver an exceptional customer experience at the point of booking with both telephone and email reservations
Assist in handling reservation sales and guest requests in a professional and efficient manner
We are looking for someone who:
Has a passion for customer sales
Preferably has experience working in reservation and with relevant hospitality background
Loves interacting with guests
Has strong interpersonal skills and communication skills
Enjoys working as part of a team
Has a can-do attitude, eye for details and a self-starter
Enjoys crafting best-fit solutions for guests
If you are the right person, what are you waiting for? Click the apply button now!
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